Cashier

OFFICE OF THE CASHIER

CITIZEN’S CHARTER

AVAILABILITY OF SERVICE:

MONDAY TO FRIDAY | 8:00 am to 5:00 pm (NO NOON BREAK)
SATURDAY  | 8:00 am to 5:00 pm (Upon Request of the Graduate School Only)

WHO MAY AVAIL OF THE SERVICE:

ALL BONAFIDE STUDENT

REQUIREMENTS:

SCHOOL/ VALID ID, PREVIOUS RECEIPTS AND ADMISSION SLIP

SERVICE TITLE:

ACCOUNT BALANCE INQUIRY & STAMPING OF ADMISSION SLIP

STEPS IN AVAILING THE SERVICE

     
No.CLIENT STEPSAGENCY ACTIONPERSON INVOLVEDDURATION OF ACTIVITY
1Secures priority number from the counter, and waits for the turn to be called.Gives priority number to the client.Mary Grace H. Amoy1 min.
2Presents Student Folder with Official Receipts.Computes the individual student?s ledger.Mary Grace H. Amoy3 mins.
3Receives Student Folder with the Updated & Stamped Admission Slip.Queues for the next client to be served.Mary Grace H. Amoy1 min.
END OF TRANSACTION

AVAILABILITY OF SERVICE:

MONDAY TO FRIDAY | 8:00 am to 5:00 pm (NO NOON BREAK)
SATURDAY | 8:00 am to 5:00 pm (Upon Request of the Graduate School Only)

WHO MAY AVAIL OF THE SERVICE:

ALL BONAFIDE STUDENTS, GRADUATES, PARENTS AND STAKEHOLDERS

REQUIREMENTS:

SCHOOL ID, REQUEST FORM, REQUIRED FEE

SERVICE TITLE:

ACCEPTANCE OF OTHER PAYMENTS

STEPS IN AVAILING THE SERVICE

     
No.CLIENT STEPSAGENCY ACTIONPERSON INVOLVEDDURATION OF ACTIVITY
1Secures priority number from the counter, and waits for the turn to be called.Gives priority number to the client.Loida I. Gumapac1 min.
Araceli O. Olandria
2Presents the following documents:Verifies the document being presentedLoida I. Gumapac1 min.
Request form from the Registrar?s Office(TOR, Diploma, Certification & others)Araceli O. Olandria
Payment slip from IGE Business Center(School Uniform, P.E Uniform & others)
Affidavit of Loss/Old Identification Card (for ID replacement)
3Tenders the Cash Payment for Other Fees.Counts and checks the money received.Loida I. Gumapac4 mins.
Issues the (O.R.) Official Receipt.Araceli O. Olandria
4Receives the presented documents with the (O.R.) Official Receipt.Queues for the next client to be served.Loida I. Gumapac1 min.
Araceli O. Olandria
END OF TRANSACTION

AVAILABILITY OF SERVICE:

MONDAY TO FRIDAY | 8:00 am to 5:00 pm (NO NOON BREAK)
SATURDAY | 8:00 am to 5:00 pm (Upon Request of the Graduate School Only)

WHO MAY AVAIL OF THE SERVICE

ALL BONAFIDE STUDENTS, GRADUATES, PARENTS AND STAKEHOLDERS

REQUIREMENTS:

SCHOOL ID, REQUEST FORM, REQUIRED FEE

SERVICE TITLE:

PAYMENT OF ENROLLMENT FEE

STEPS IN AVAILING THE SERVICE

     
No.CLIENT STEPSAGENCY ACTIONPERSON INVOLVEDDURATION OF ACTIVITY
1Secures priority number from the counter, and waits for the turn to be called.Gives priority number to the client.Loida I. Gumapac1 min.
2Must prevent the Enrolment Form from the Registrar?s Office, duly evaluated by the Dean of their respective colleges.Verifies the document being presentedLoida I. Gumapac3 mins.
Mary Grace H. Amoy
3Hands in the Student Folder and cash payment of one hundred fifty pesos only(Php150.00) as Enrolment FeeCounts and checks the money received.Loida I. Gumapac4 mins.
Issues the (O.R.) Official Receipt.Araceli O. Olandria
4Receives the presented documents together with the Official Receipt.Queues for the next client to be served.Loida I. Gumapac1 min.
Araceli O. Olandria
END OF TRANSACTION

AVAILABILITY OF SERVICE:

MONDAY TO FRIDAY | 8:00 am to 5:00 pm (NO NOON BREAK)
SATURDAY | 8:00 am to 5:00 pm (Upon Request of the Graduate School Only)

WHO MAY AVAIL OF THE SERVICE:

ALL BONAFIDE STUDENTS, GRADUATES, PARENTS AND STAKEHOLDERS

REQUIREMENTS:

SCHOOL/ VALID ID, PREVIOUS OFFICIAL RECEIPTS, REQUIRED MISCELLANEOUS FEE

SERVICE TITLE:

PAYMENT OF MISCELLANEOUS FEES

STEPS IN AVAILING THE SERVICE

     
CLIENT STEPSAGENCY ACTIONPERSON INVOLVEDDURATION OF ACTIVITY
1Secures priority number from the counter, and waits for the turn to be called.Gives priority number to the client.Araceli O. Olandria1 min.
Loida I. Gumapac
2Hands in the Student Folder containing the Official Receipts of previous payments.Receives the Student Folder, and then subject it to the verification of the appropriate amount of payment due.Loida I. Gumapac3 mins.
Araceli O. Olandria
3Tenders the Cash Payment for Tuition & Miscellaneous Fees.Counts and checks the money received.Loida I. Gumapac4 mins.
Issues the Official Receipt and Admission Slip.Araceli O. Olandria
4Receives the Student Folder with the (O.R.) Official Receipt.Queues for the next client to be served.Loida I. Gumapac1 min.
END OF TRANSACTION

AVAILABILITY OF SERVICE:

MONDAY TO FRIDAY | 8:00 am to 5:00 pm (NO NOON BREAK)
SATURDAY | 8:00 am to 5:00 pm (Upon Request of the Graduate School Only)

WHO MAY AVAIL OF THE SERVICE:

ALL BONAFIDE STUDENTS

REQUIREMENTS:

SCHOOL ID, STUDY LOAD/PHOTOCOPY OF ENROLLMENT FORM, (Php35.00) CERTIFICATION FEE

SERVICE TITLE:

REQUEST FOR CERTIFICATION OF ENROLLMENT & BILLING

STEPS IN AVAILING THE SERVICE

     
CLIENT STEPSAGENCY ACTIONPERSON INVOLVEDDURATION OF ACTIVITY
1Secures priority number from the counter, and waits for the turn to be called.Gives priority number to the client.Loida I. Gumapac1 min.
Araceli O. Olandria
2Presents the Study Load / Photocopy of Enrolment Form.Check the documents required.Loida I. Gumapac1 min.
Araceli O. Olandria
3Pays the requirement fee of Php35.00.Counts and checks the money received.Loida I. Gumapac5 mins.
Issues the (O.R.) Official Receipt.Araceli O. Olandria
Prepares the Certificate of Enrolment and Billing.
4Claims the certificate of Enrolment and Billing with the documents presented and (O.R.) Official Receipt.Queues for the next client to be served.Loida I. Gumapac1 min.
Araceli O. Olandria
END OF TRANSACTION

AVAILABILITY OF SERVICE:

MONDAY TO FRIDAY | 8:00 am to 5:00 pm (NO NOON BREAK)
SATURDAY | 8:00 am to 5:00 pm (Upon Request of the Graduate School Only) l Only)

WHO MAY AVAIL OF THE SERVICE:

ALL BONAFIDE STUDENTS

REQUIREMENTS:

SCHOOL/ VALID ID, AUTHORIZATION LETTER

SERVICE TITLE:

RELEASE OF CHECK DISBURSEMENTS/ SCHOLARSHIP CHECKS

STEPS IN AVAILING THE SERVICE

     
No.CLIENT STEPSAGENCY ACTIONPERSON INVOLVEDDURATION OF ACTIVITY
1Must present a valid Proof of identity (ID) and Authorization for proper identification.Validates the identification Card being presented.Rowena P. Montesclaros1 min.
2Affixes signature at the Disbursement Voucher on the Received Portion, and eventually issues the corresponding Official Receipt, as for suppliers.Hands in the Disbursement Voucher together with the Check Payment.Rowena P. Montesclaros3 mins.
3Receives the Check PaymentReviews the Issued Official Receipt and files the Disbursement Voucher.Rowena P. Montesclaros1 min.
END OF TRANSACTION

AVAILABILITY OF SERVICE:

MONDAY TO FRIDAY | 8:00 am to 5:00 pm (NO NOON BREAK)
SATURDAY | 8:00 am to 5:00 pm (Upon Request of the Graduate School Only)

WHO MAY AVAIL OF THE SERVICE:

ALL BONAFIDE STUDENTS, GRADUATES, PARENTS AND STAKEHOLDERS

SERVICE TITLE:

FEEDBACK AND REDRESS MECHANISM

STEPS IN AVAILING THE SERVICE

     
No.CLIENT STEPSAGENCY ACTIONPERSON INVOLVEDDURATION OF ACTIVITY
1Gets complaint/feedback form from the office concerned or Public Assistance and Complaints Desk (PACD), have it duty accomplished and put it in the drop box.Provides the form for client to fill up. Assists the client in putting the form in the drop box.Officer of the Day/ Collection - Araceli O. Olandria1 min.
Student Assessment in-charge
2Send/call/text through the following:Receives, opens and collates the gathered comments, suggestions or recommendations.Officer of the Day/ Cashier - Rowena P. Montesclaros1 min.
info@bisu.edu.ph or bisuartawatch@gmail.comRespond to any concern sent by client.System IT Administrator/ System Secretary
BISU Hotline (038) 412-3289, (035)-501-7516
BISU SECRETARY (09209455453)
BISU GRIEVANCE (0918-2891270)
3Respond to any concern sent by client.Rowena P. MontesclarosN/A
END OF TRANSACTION