Library Citizen’s Charter



AVAILABILITY OF SERVICE:

MONDAY TO FRIDAY  7:30 am   to   6:00 pm (No Noon Break

SATURDAY  8:00 am  -12:00noon    1:00pm – 5:00 pm

SERVICE TITLE :

ACTIVATION OF STUDENT/EMPLOYEE ACCOUNT IN THE LIBRARY DATABASE

STEPS IN AVAILING THE SERVICE

No.CLIENT STEPAGENCY ACTIONPERSON INVOLVEDDURATION OF ACTIVITY
1Presents a validated School ID and COR ; Faculty/Staff IDScans the ID and encodes/updates client?s profileLibrarian /Circulation-In-Charge2 mins.
(excluding queuing time)
2Gets back the ID and CORActivates client?s account in the databaseLibrarian /Circulation-In-Charge1 min
END OF TRANSACTION

AVAILABILITY OF SERVICE:

MONDAY TO FRIDAY  7:30 am   to   6:00 pm

SATURDAY    8:00 am-12:00 noon    1:00pm – 5:00 pm

SERVICE TITLE

BORROWING BOOKS FOR HOME USE

STEPS IN AVAILING THE SERVICE:

No.CLIENT STEPAGENCY ACTIONPERSON INVOLVEDDURATION OF ACTIVITY
1Presents the book to be borrowed together with a validated school ID; Faculty/Staff IDChecks the book card of the bookLibrarian /Circulation-In-Charge30 secs.
2Accomplishes the needed information found in the book cardChecks the borrowers ID and the filled-up book cardLibrarian /Circulation-In-Charge1 min.
-Stamps/writes the date dueLibrarian /Circulation-In-Charge30 secs.
3
4Claims the book borrowedInterfiles the book card under the name of the borrower or Student?s IDLibrarian /Circulation-In-Charge1 min.
END OF TRANSACTION

AVAILABILITY OF SERVICE:

MONDAY TO FRIDAY    7:30 am   to   6:00 pm

SATURDAY   8:00 am – 12:00 noon   1:00pm – 5:00 pm

SERVICE TITLE:

RETURNING OF BOOKS BORROWED FOR HOME USE

STEPS IN AVAILING THE SERVICE:

No.CLIENT STEPAGENCY ACTIONPERSON INVOLVEDDURATION OF ACTIVITY
1Presents the borrowed booksLibrarian /Circulation-In-Charge30 secs.
Inspects returned items
2-Pulls out cards from file and checks date and timeLibrarian /Circulation-In-Charge30 secs.
3-(For overdue books)Librarian /Circulation-In-Charge30 secs.
Computes the fines for overdue books. (Php 1.00/day - non reserve books and Php 5.00/day for reserve books)
4(For overdue books)Librarian /Circulation-In-Charge30 secs.
Signs in the logbook of finesWrites the amount of fine at the book fine slip
5Pay fines at the Cashier?s Office-Cash Collecting Officer on dutyAnytime between office hours
6Presents the Official Receipts of the paid fine/sReceives the Official Receipt of the paid fine/s and clears the borrower?s accountLibrarian /Circulation-In-ChargeAnytime between office hours
END OF TRANSACTION

AVAILABILITY OF SERVICE:

MONDAY TO FRIDAY   7:30 am   to   6:00 pm

 SATURDAY    8:00 am-12:00 noon 1:00 pm- 5:00 pm

SERVICE TITLE:

BORROWING BOOKS/PERIODICAL MATERIALS FOR IN-HOUSE (Over the counter)

STEPS IN AVAILING THE SERVICE:

     
No.CLIENT STEPAGENCY ACTIONPERSON INVOLVEDDURATION OF ACTIVITY
1Presents the books to be borrowed together with a validated school ID; Faculty/Staff IDChecks the book card of the bookLibrarian /Circulation-In-Charge30 secs.
Selects magazines, journals or newspapers to be borrowed and presents a validated school ID; Faculty/Staff IDReflects in the logbook the borrowed materials
2(For Reserved, GRef)-Librarian /Circulation-In-Charge1min
Leave ID and book card
3(For Reserved, GRef)Interfiles the book card and the borrower?s IDLibrarian /Circulation-In-Charge30 secs.
Claims the borrowed book
Files the borrower?s ID by surname.
(For Photocopy)Librarian/E-Library In-Charge
Ask and fill-up photocopy job order slip at the e-library roomChecks the approved photocopy job order slip and the pages to be photocopied.2 mins.
Provide the photocopy services to the clientsE-Library In-Charge
END OF TRANSACTION

AVAILABILITY OF SERVICE:

MONDAY TO FRIDAY     7:30 am   to  6:00 pm

 SATURDAY  8:00 am-12:00 noon 1:00 pm – 5:00 pm

SERVICE TITLE:

RETURNING BOOKS/PERIODICAL MATERIALS BORROWED FOR IN-HOUSE

(Over the counter) or PHOTOCOPY

STEPS IN AVAILING THE SERVICE:

     
No.CLIENT STEPAGENCY ACTIONPERSON INVOLVEDDURATION OF ACTIVITY
1Returns the borrowed itemInspects the borrowed itemLibrarian /Circulation-In-Charge30 secs.
2-(For Reserve, GRef)Librarian /Circulation-In-Charge1min
Pulls out cards from the file and returns the borrower?s ID
(For Periodical materials)
Indicates in the logbook that the materials has been returned
3Claims the IDReturns the item on the shelfLibrarian /Circulation-In-Charge30 secs.
END OF TRANSACTION

AVAILABILITY OF SERVICE  :  MONDAY TO FRIDAY   7:30 am   to   6:00 pm

SATURDAY  8:00 am – 12:00 noon    1:00 pm –  5:00 pm

SERVICE TITLE :     REFERENCE AND INFORMATION ASSISTANCE

STEPS IN AVAILING THE SERVICE

     
No.CLIENT STEPAGENCY ACTIONPERSON INVOLVEDDURATION OF ACTIVITY
1(Directional, Ready reference & specific search queries)(Directional, Ready reference & specific search queries)Librarian/Reference In-Charge/Circulation In-Charge2 mins.
Requests assistance on the location to use materials to use or borrowConducts reference interviews
2Use of OPACIdentifies the call number of the bookLibrarian/Reference In-Charge/Circulation In-Charge1 min
3Checks the book on the shelfDirects the client to the resources availableLibrarian/Reference In-Charge/Circulation In-Charge2 mins.
END OF TRANSACTION

AVAILABILITY OF SERVICE:

MONDAY TO FRIDAY  7:30 am   to   6:00 pm

SATURDAY  8:00 am-12:00 noon   1:00 pm –  5:00 pm

SERVICE TITLE:

E- LIBRARY SERVICES

STEPS IN AVAILING THE SERVICE:

     
No.CLIENT’S STEPAGENCY’S ACTIONPERSON’S INVOLVEDDURATION OF ACTIVITY
1Presents a validated school ID; Faculty/Staff ID and logs-inChecks the client’s IDE-Library In-Charge30 secs.
2Proceeds to the computer and performs activityAssists the user/clientE-Library in-Charge2 mins
3Logs out-E-Library in-Charge1 min
END OF TRANSACTION

AVAILABILITY OF SERVICE:

MONDAY TO FRIDAY    7:30 am   to   6:00 pm

SATURDAY   8:00 am-12:00 noon 1:00 pm- 5:00 pm

SERVICE TITLE:

SIGNING OF LIBRARY CLEARANCE

STEPS IN AVAILING THE SERVICE:

     
No.CLIENT STEPAGENCY ACTIONPERSON INVOLVEDDURATION OF ACTIVITY
1Presents the clearance formChecks the account of the borrower in the list of student accountabilities or in the systemLibrarian /Circulation-In-Charge5 secs. (excluding queuing time)
2Signs the clearance logbookSigns the clearance formLibrarian /Circulation-In-Charge5 secs.
END OF TRANSACTION

AVAILABILITY OF SERVICE:

MONDAY TO FRIDAY     7:30 am   to   6:00 pm

SATURDAY  8:00 am-12:00 noon    1:00 pm – 5:00 pm

SERVICE TITLE:

ISSUANCE OF REFERRAL LETTER

STEPS IN AVAILING THE SERVICE:

     
No.CLIENT STEPAGENCY ACTIONPERSON INVOLVEDDURATION OF ACTIVITY
1Presents a validated school ID; Faculty/Staff ID and asks the Chief Librarian for a referral letterInterviews the client regarding the materials/references needed from the other librariesLibrarian (under normal condition)1 min
2Signs in the logbookPrepares referral letterLibrarian (under normal condition)2 mins
3Claims the referral letter duly signed by the Chief Librarian-Librarian (under normal condition)30 secs.
END OF TRANSACTION

AVAILABILITY OF SERVICE:

MONDAY TO FRIDAY    7:30 am   to   6:00 pm

 SATURDAY  8:00 am-12:00 noon   1:00 pm – 5:00 pm

SERVICE TITLE:

ISSUANCE OF VISITOR’S PERMIT FOR OFF-CAMPUS RESEARCHER

STEPS IN AVAILING THE SERVICE:

     
No.CLIENT STEPAGENCY ACTIONPERSON INVOLVEDDURATION OF ACTIVITY
1Presents requirements to the Chief LibrarianEvaluates requirements of the researcher and conducts reference interviewLibrarian (under normal condition2 mins.
2Secures order of payment if the information materials are availableIssues order of payment for research feeLibrarian (under normal condition30 sec.
( Php 50.00 per group researcher)
3Pays the research fee at the Cashier?s OfficeAccepts payments of outside researcher?s feeCash Collecting Officer on duty2 mins.
( Php 50.00 per group researcher)(excluding queuing time)
4Submits Original Receipts of paymentReceives and records the O.R.Librarian (under normal condition30 sec.
5-Assists off-campus researchers at the reading areaLibrarian (under normal condition1 min.
END OF TRANSACTION

AVAILABILITY OF SERVICE:

MONDAY TO FRIDAY   7:00 am   to   8:00 pm

SATURDAY     8:00 am   to   5:00 pm

SERVICE TITLE:

VIEWING ROOM SERVICE

STEPS IN AVAILING THE SERVICE:

     
No.CLIENT STEPAGENCY ACTIONPERSON INVOLVEDDURATION OF ACTIVITY
1Ask the available scheduleChecks the available scheduleViewing Room In-Charge30 secs.
Interviews the client regarding the activity
2Receives the reservation form-Viewing Room In-Charge30 secs.
3Submits the reservation form duly signed by the concern authorityReceives forms and fileViewing Room In-Charge30 secs.
Receives the attendance form
Books the reservation and set up equipment10 mins.
Submits the attendance for m after the viewing session
END OF TRANSACTION



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